Technical Support Engineer (Level 2)

Salt Lake City, Utah, United States · Technical Support

Description

As a Level 2 Technical Support Representative, you’ll be in high-demand and high-regard at Teem, a WeWork company. Why? Well, the “Level 2” part of the title means that you’re the escalation resource for some of the most difficult hurdles customers encounter.

You’ll work with the IT leaders and managers that represent our largest customers in their most challenging moments — meaning your empathy, communication, and problem-solving skills need to be top-notch. Those elements, coupled with your proven IT skills, knowledge, and abilities that are at or above industry standards, ensure you’ll be ready to relentlessly pursue resolutions to intimidating technical obstacles.

You will own technical support problems and will work diligently in providing state-of-the-art customer care via phone, chat, and email channels. With our hands-on culture you can expect to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers being successful.

Lastly, you will be a peer mentor/coach to other Teemmates around you. People will look to you to help them solve difficult problems, because you’ll be an expert at protecting and managing relationships that are impacted by technical obstacles. You may be asked to travel when necessary. You’ll report to the Department Manager of Customer Support, and this position is based in Salt Lake City, Utah.


Responsibilities:

Requirements

Benefits

Our benefits are ballin' out of control. For starters, we have a massive slide in our office. Yes, a freaking slide! It'll take you from the snack shack to the sales pit for a quick getaway after you've robbed the cupboards and fridge. Free snacks and soda all day every day. We have the official ping pong table of the World Table Tennis Championships to give you a quick break during the day. You'll get a MacBook, 27" Thunderbolt Display, and an iPad Mini waiting for you at your desk when you start. Take a deep breath* You'll genuinely enjoy and care for the peeps you work with here at Teem , and they'll probably be your future best friends. You'll also have incredible events that WeWork organizes for members and employees around the world. Now pick your jaw up off the ground and apply so you can partake of the goodness you just read about.


Paid Time Off

Health & Welfare

Retirement

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